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CANCELLATION POLICY

– Suria Jerai reserves the right to hold or cancel any order with prior notice when deemed necessary. Suria Jerai will proceed with cancellation.

– The item is not / no longer available.

– Pricing disputes arise.

– Product illustration differs from actual product.

– Payment failed or not received.

– Payment information could not be verified.

– The order cannot be shipped to the address provided or where the shipping address could not be verified.

– Violation of any terms & conditions.

– Cancellation initiated by the customer.

– Any other unforeseen circumstances the lead to cancellation.

– Upon cancellation refund will be processed accordingly and might take up to 14 working days.

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Thank you for contacting Marketing Suria Jerai! Please let us know how we can help you.
For your information all branches are closed due to lockdown. But we are open for online purchase. We will reply you as soon as possible. Please be patient while many messages come in. Thank you

P/s: On 20 June,we are closed due to Sultan Kedah Birthday

Working Hours : 9.30AM to 6.30PM (Saturday until Thursday)
Closed : Friday

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