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CANCELLATION POLICY

– Suria Jerai reserves the right to hold or cancel any order with prior notice when deemed necessary. Suria Jerai will proceed with cancellation.

– The item is not / no longer available.

– Pricing disputes arise.

– Product illustration differs from actual product.

– Payment failed or not received.

– Payment information could not be verified.

– The order cannot be shipped to the address provided or where the shipping address could not be verified.

– Violation of any terms & conditions.

– Cancellation initiated by the customer.

– Any other unforeseen circumstances the lead to cancellation.

– Upon cancellation refund will be processed accordingly and might take up to 14 working days.

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