Cancellation Policy


  • Suria Jerai reserves the right to hold or cancel any order with prior notice when deemed necessary. Suria Jerai will proceed with cancellation.
  • The item is not / no longer available.
  • Pricing disputes arise.
  • Product illustration differs from actual product.
  • Payment failed or not received.
  • Payment information could not be verified.
  • The order cannot be shipped to the address provided or where the shipping address could not be verified.
  • Violation of any terms & conditions.
  • Cancellation initiated by the customer.
  • Any other unforeseen circumstances the lead to cancellation.
  • Upon cancellation refund will be processed accordingly and might take up to 14 working days.
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