Return, Exchange And Refund Policy
All goods purchased at Suria Jerai Electrical CANNOT be returned or exchanged under these Terms. Exceptions for exchange shall be allowed for damaged, defective or incorrect goods only. If Suria Jerai Electrical determines, in its sole discretion, that the goods are damaged, defective or incorrect, you will be eligible to exchange for your product (refer Requirement of Return & Exchange). Suria Jerai Electrical reserve right to examine the defective products.
Definition of Damaged, Defective and Incorrect Goods
- Damaged – Product that was damaged upon receipt.
- Defective – Product that does not functioning, appears cosmetically as described by the manufacturer.
- Incorrect – The product Incorrect as to customer purchase summary, including colour, specification and model.
Requirement of Return and Exchange
- Product must be unused or hasn’t been installed.
- Goods must be new in condition, returned in original packaging, along with all accessories, free gift(s), documentation includes (warranty card, user manual, identification card) that come with the box. All packaging must be unused, unmarked and not defaced in any manner.
- All securely sealed of the product must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at time of opening).
- Customers must return the good within 7 calendar days upon receipt.
- Return postage charges/cost will be borne by buyer.
Product(s) is/ are not returnable under the condition of:
- Once the product used or installed is / are not returnable.
- Display set/ Clearance unit/Free gifts is / are strictly non-returnable or exchangeable. Please conduct a thorough inspection to evaluate goods before purchasing.
- Change of mind in colour, size, specification, and model.
- Any items missing, damaged or removed from original packaging will be not returnable.
- Defaulted on payment for goods.
If you believe to find the goods you received are damaged, defective or incorrect, please contact us at 016-5204969 (working hours 9am -5.30pm / off Friday & Public Holiday)
Or marketingsuriajerai@gmail.com / suriajeraisystem@gmail.com
Refunds (if applicable)
Refund is ONLY allowed when the goods purchased are no longer available for exchange, either due to out of stock, or discontinuation. Once the refund request has been approved, we shall issue a refund equivalent to the amount you paid for the returning product(s) ONLY, the shipping fee may be deducted from your refund.
Refund shall be made in the same mode of payment as the payment method used during the transaction. Duration takes to complete a card payment refund may vary, depending on the financial institution/ card issuer, usually take about 14 days. Suria Jerai Electrical shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as the result of delay in processing the refund.
Suria Jerai Electrical reserves the right to deny refund if the items do not meet our Refund policy.
If you have any question, please contact marketingsuriajerai@gmail.com / suriajeraisystem@gmail.com
No. 1, 2 & 1A-Plot 2,
Taman Mewah, 08800 Gurun,
Kedah Darul Aman.
Tel : 04-4684939 / 016-5204696
(working hours 9am -5.30pm / off Friday & Public Holiday)